Thursday, August 25, 2016

The Golden Rule of Lawyering: Do Unto Clients...

Want to be a better lawyer? Walk a mile in your client's shoes, writes Sally Schmidt – legal marketing consultant AND business owner – in Walking in Your Client’s Shoes, before listing handful of cardinal sins that she's seen over the years. Think of them as a "how-NOT-to" list:
I send an email with a question … and nothing happens. Did you receive it? Are you rounding up the information? Are you on vacation? Inquiries should be acknowledged immediately. You may not have the answer but you certainly can let me know you received the question and when I might expect a response.
Read the post. Then stop doing unto to your clients what you wouldn't have them do unto you.

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