The phrase “client focus” can take on many meanings for lawyers. [...] One thing is certain, it is important for every attorney to ask his or her client what their expectations are as they relate to providing client-focused service and then do everything it takes to meet those expectations.Read the post for Rubel's take - and that of a handful of in-house lawyers - on what it really means to "focus on the client." Then start doing it.
Thursday, March 26, 2015
"Client Focus" Is In The Eye Of The ... Client
There's only one way to give your client she expects, writes Gina Rubel in How In House Counsel Defines Client Focus. You ask her: