Friday, March 4, 2011
There's no built-in GPS for clients.
"Give Your Clients a Roadmap" from David Bilinsky and Laura Calloway on Slaw.ca's SlawTips. For most non-lawyers, the law is uncharted territory. It's typically confusing, occasionally frightening and more often than not simply unknowable. So why not make it better? Why not give your clients a roadmap at the start of your representation? Tell them what needs to be done, when you are going to do it, and what they can expect as a result. Because good client service is all about good communication, and this is a great place to start.