Friday, January 20, 2012

Client Satisfaction: Start by Annoying Them Less

Matt Homann’s “Annoy Your Clients Less: Five Steps” on the Attorney at Work blog. Nobody wants to think that they annoy their clients. But all of us probably do. Homann’s post is less about not annoying your clients, though, than about making them happy. And isn’t making your clients happy your real job? Sure, they’ve asked you to research that issue or draft that contract or develop that argument. But what they really want is for you to make them happy, for you to solve their problems or at least make them go away for a little while.

Homann’s post will help you do that. Because he gives you concrete, achievable, practical steps for identifying that which makes your clients squirm. So you can stop doing it. Read the post, and start making your clients happier. Sounds like a good new year’s resolution, doesn't it?

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