Showing posts with label Matt Homann. Show all posts
Showing posts with label Matt Homann. Show all posts

Thursday, January 22, 2015

Fill In The Blank: In 2015, I Resolve To __________

Still struggling with your resolutions for the coming year? Matt Homann's latest post on the [non]billable hour has for all the "resolution inspiration" you'll ever need.

Homann has compiled ten of his favorite posts (from the more than 100 he has written) for lawyers and firms on setting - and achieving - the right kind of goals, those that will make you and your clients happier and calmer and better. And they're all worth reading. Our favorite? "Resolve to get less business:"
If too much income comes from clients you hate serving, find a different practice area or a different job.
Read the post. Resolve to change for the better this year.

Friday, January 20, 2012

Client Satisfaction: Start by Annoying Them Less

Matt Homann’s “Annoy Your Clients Less: Five Steps” on the Attorney at Work blog. Nobody wants to think that they annoy their clients. But all of us probably do. Homann’s post is less about not annoying your clients, though, than about making them happy. And isn’t making your clients happy your real job? Sure, they’ve asked you to research that issue or draft that contract or develop that argument. But what they really want is for you to make them happy, for you to solve their problems or at least make them go away for a little while.

Homann’s post will help you do that. Because he gives you concrete, achievable, practical steps for identifying that which makes your clients squirm. So you can stop doing it. Read the post, and start making your clients happier. Sounds like a good new year’s resolution, doesn't it?