Tuesday, February 1, 2011
Clients have expectations. Know what yours are?
Cordell Parvin's "How to Meet or Exceed Your Client's Expectations" on his Law Consulting Blog. What's the easiest way to fail to meet your clients' expectations? Not knowing what those expectations are. Talk to your clients before you start to work. Come to agreement on what they need, when they need it, how much it will cost, how they want to be updated, etc. Good communication leads to greater satisfaction. This post will get you started.